Refund policy
Thank you for shopping with [ AuraCookware]. We want you to love your kitchen products. If something isn’t right, we’re here to help.
Return Window
You can request a return within 7 days of receiving your order.
Eligibility
To be eligible for a return, the item must be:
- Unused and in the same condition you received it
- In its original packaging, with all accessories and manuals
- Accompanied by your order number or proof of purchase
Damaged, Defective or Wrong Items
If your item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with your order number and clear photos or a short video of the item and packaging. We will send a free replacement or give you a full refund, including shipping.
Non-Returnable Items
- Items that have been used, washed, or damaged after delivery
- Items without original packaging
- Items marked “Final Sale” or bought during clearance offers
How to Request a Return
- Email us at [your email] or message us on WhatsApp at [your number] with your order number and reason for return.
- We will review your request and reply within 24-48 hours.
- Once approved, we will share the return instructions and address.
Return Shipping
If you change your mind, return shipping is paid by the customer. If the item is damaged, defective or incorrect, we cover the return shipping.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds are processed within 5-7 business days to your original payment method (or by bank transfer for Cash on Delivery orders).
- Original shipping charges are non-refundable, unless the return is due to our error.
Exchanges
If you want a different product, please return the original item and place a new order.
Cancellations
You can cancel your order before it is shipped. Contact us as soon as possible with your order number.