Shipping policy
Thank you for shopping with AuraCookware. This policy explains how we ship your orders.
Order Processing
- Orders are processed within 1-3 business days after payment is confirmed (or after confirmation call/message for Cash on Delivery orders).
- Orders placed on weekends or public holidays are processed on the next business day.
- You will receive a confirmation email or message once your order is placed, and tracking details once it ships.
Delivery Time
| Location | Estimated Delivery |
|---|---|
| [City / Local area] | [2-4] business days |
| [worldwide] | [4-7] business days |
| [International, if offered] | [7-14] business days |
These are estimates, not guarantees. Delivery may take longer during sales, holidays, bad weather, or because of courier delays.
Shipping Charges
- Shipping charges, if any, are calculated and shown at checkout.
- Free shipping on orders above [ 500$].
- Any customs duties or import taxes on international orders are paid by the customer.
Order Tracking
Once your order ships, we will send you a tracking number by email or WhatsApp. If you do not receive it within [4] business days of ordering, please contact us.
Cash on Delivery (COD)
Where COD is available, please keep the exact amount ready at delivery. Orders that are repeatedly refused or not accepted at delivery may be restricted from using COD in the future.
Address Accuracy
Please make sure your name, full address and phone number are correct. We are not responsible for delays or lost parcels caused by wrong or incomplete details. If you need to correct an address, contact us before your order ships.
Damaged or Lost Parcels
- Please check your parcel when it arrives. If it is damaged, contact us within 48 hours with your order number and clear photos or a short video (including the outer packaging).
- If your parcel is lost in transit, we will work with the courier and send a replacement or refund once the investigation is complete.
Failed Delivery
If the courier cannot reach you after multiple attempts, the parcel may be returned to us. We will contact you to arrange reshipping, and reshipping charges may apply.
Packaging
Kitchen products can be fragile, so we pack every order carefully to arrive safely.
Contact Us
Email: auracookware@gmail.com